Shipping policy

This Shipping Policy applies to Vestir Studio postal hire Bookings within Australia and should be read with our Hire Terms and Conditions and Refund & Return Policy.

1. Postal hire periods

Postal hire is available for 3-day, 4-day and 8-day Hire Periods. For postal hires, Day 1 is the selected Delivery Date - the date on which Vestir Studio aims to have the Item delivered to you.

2. Postage cost

Postage is $30.00 per order. This includes Australia Post Express delivery to you and a prepaid Express Post return satchel for returning the Item to Vestir Studio.

3. Dispatch timing

Vestir Studio dispatches postal hires by Australia Post Express by 11:00 am two business days before the selected Delivery Date. For example, if your Hire Period starts on Thursday, we will dispatch your order by 11:00 am Tuesday.

Our general booking cut-off is 12:00 noon on the day before the Hire Period starts. For postal hires, however, your Booking must also be made early enough for us to meet the earlier dispatch deadline. If the dispatch deadline has already passed, postal delivery for that selected start date may not be available.

4. Choose your Delivery Date carefully

We recommend selecting a Delivery Date 1-2 days before your event. This gives a reasonable buffer if Australia Post experiences a delay. If you choose delivery on the day of your event, you accept the increased delivery risk, subject to any non-excludable rights you have under the Australian Consumer Law.

5. Delivery method and tracking

Postal hires are sent by Australia Post Express with tracking and require a signature on delivery. You are responsible for providing a complete and accurate delivery address, monitoring tracking and promptly collecting an Item if Australia Post directs it to a collection point.

You may be responsible for additional cost or delay caused by an incorrect address, unauthorised redirection, failure to collect or a safe-drop request, to the extent you caused or contributed to the issue.

6. Delivery estimates and delays

Australia Post delivery estimates are estimates rather than guarantees unless a service is expressly described as guaranteed. Vestir Studio will use reasonable care in preparing and dispatching your order within the stated timeframe.

If your Item appears delayed, check the tracking information first and contact us promptly if you need assistance. Our Hire Terms and Conditions preserve any rights you may have under the Australian Consumer Law for non-delivery, material delay, damage in transit or other service failures.

7. Postal returns

A prepaid Express Post return satchel is supplied with your postal hire. On the final day of the Hire Period, place all Items and supplied return components in the satchel and lodge it by 4:00 pm either:

over the counter at an Australia Post outlet; or
in a yellow Express Post box.

Keep proof of lodgement or tracking information until Vestir Studio confirms receipt. Where you properly lodge the Item using our approved tracked return method and retain reasonable proof, responsibility for return-transit loss generally ends at lodgement except to the extent you caused or contributed to the loss.

8. Late postal returns

A postal Item is late if it has not been properly lodged by 4:00 pm on the final day of the Hire Period. The Late Return Fee is 10% of the late Item's listed RRP for each calendar day or part-day after the deadline, capped at the full listed RRP. Vestir Studio may also recover reasonable and evidenced lost hire revenue where the late return directly affects subsequent confirmed Bookings, as set out in the Hire Terms and Conditions.

9. Local collection

If you select local collection instead of postage, collection is from Vestir Studio, 62 Goddard Street, Lathlain WA 6100, by a booked 10-minute appointment during the current opening hours published on our website. Day 1 of a collection hire is the Collection Date.

10. Questions about shipping

If you are unsure which Delivery Date to select, whether there is enough time for a postal Booking, or how to return your hire, contact us before placing the Booking so we can help you choose the appropriate option.

Contact us

Last updated: 22 September 2026.