Refund policy

This policy applies to Vestir Studio hire Bookings and should be read with our Hire Terms and Conditions. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Change of mind and fit

Because Vestir Studio provides time-specific hire services, we do not offer a refund, exchange or credit simply because you change your mind or the Item does not fit, where the correct Item was supplied and there is no failure by Vestir Studio. Please review the product measurements, size guide and fit notes carefully before booking and contact us before booking if you need help.

2. Customer cancellations

There is no separate booking grace period and no administration fee is deducted from an eligible cancellation refund. The time Vestir Studio receives your cancellation request determines the applicable tier.

Where Vestir Studio has complied with the Booking, the same cancellation policy applies to cancellations arising from change of mind, event cancellation, illness or fit, subject to any rights you may have under the Australian Consumer Law.

3. Swapping to another Item

You may request to swap to another available Item up to 48 hours before the Hire Period starts. Swaps are subject to availability. If the replacement Item costs more, you must pay the difference. If it costs less, Vestir Studio will refund the difference.

4. If there is a fault, damage or incorrect Item on arrival

Please inspect your Item as soon as reasonably practicable after delivery or collection and preferably before it is worn. If the Item is incorrect, materially defective, stained, short or damaged, contact us promptly and provide photographs where reasonably possible so we can assess the issue.

Reporting promptly helps us investigate but does not remove or limit any right or remedy that cannot lawfully be excluded. Where Vestir Studio has failed to meet a consumer guarantee, we will provide the remedy required by the Australian Consumer Law.

5. If Vestir Studio cannot supply your booked Item

An Item may occasionally become unavailable because of a previous late return, loss, damage, a safety concern or another circumstance outside our reasonable control. If you are not responsible for the cancellation, we will offer either a reasonably comparable substitute acceptable to you or a full refund of amounts paid for the unavailable Item.

6. Postal delivery delays

For postal hires, Day 1 is the Delivery Date on which we aim to have the Item delivered. We recommend selecting a Delivery Date 1-2 days before your event. If you knowingly choose delivery on the day of your event, you accept the increased delivery risk, subject to your non-excludable rights under the Australian Consumer Law.

If an Item arrives too late to be used for a disclosed Event Date and you did not cause or knowingly accept the relevant delay risk, contact us promptly and keep the Item unworn. We will provide any remedy required by the Australian Consumer Law and, where applicable, refund the affected hire and delivery charges.

7. Returning your hire

Dry-clean-only local Items

Dry-clean-only Items must be returned to Full Steam Ahead Laundry Services, Shop 8/912 Albany Hwy, East Victoria Park WA 6102, by 12:00 noon on the final day of the Hire Period. Because the dry cleaner is closed on Sundays, a dry-clean-only Hire Period must not end on a Sunday.

Other local Items

Items that are not required to be returned directly to Full Steam Ahead Laundry Services must be returned to Vestir Studio either by contactless return using the designated parcel letterbox or by appointment during Vestir Studio's current published opening hours. Your Booking will state the applicable Return Deadline.

Postal Items

Postal Items must be packed in the prepaid Express Post return satchel supplied with the Booking and lodged by 4:00 pm on the final day of the Hire Period, either over the counter at an Australia Post outlet or in a yellow Express Post box. Keep proof of lodgement or tracking information until Vestir Studio confirms receipt.

8. Cleaning

Standard professional cleaning is included in the Hire Fee. Do not wash, dry-clean, spot-clean, iron, steam, repair or otherwise treat an Item unless Vestir Studio gives you written instructions.

If additional professional cleaning is required beyond standard cleaning, including because of fake tan, heavy makeup, oil, wax, excessive staining, odour or adhesive residue, you are responsible for the actual reasonable additional cleaning cost. Where applicable, that amount may be paid directly to the dry cleaner.

9. Late returns

The late-return fee is 10% of the late Item's listed RRP on the Vestir Studio website for each calendar day or part-day after the applicable Return Deadline. The fee is capped at the full listed RRP. Late Return Fees stop once cumulative Late Return Fees reach the Item's listed RRP.

Vestir Studio may also recover reasonable and evidenced lost hire revenue directly caused by a late return where subsequent confirmed Bookings are affected, including amounts reasonably refunded to those customers, in accordance with the Hire Terms and Conditions.

10. Lost, stolen or damaged beyond repair

Where an Item is lost, not returned or damaged beyond economic repair, the Customer may be liable for the Item's listed RRP at the time of hire, together with any reasonable and evidenced lost hire revenue directly caused by the Item being unavailable for subsequent confirmed Bookings. If an Item is stolen, Vestir Studio requires a police report or police event/reference number.

Missing or damaged garment bags and hangers may be charged at their actual reasonable replacement cost. Missing or damaged garment components, including detachable trims, straps, belts or similar parts, may be charged at the actual reasonable cost of repair or replacement, supported by a quote or invoice where appropriate.

11. Post-hire charges and disputes

Before processing a post-hire cleaning, damage, loss, late-return, packaging or similar charge, Vestir Studio will provide an itemised notice and reasonable supporting evidence and allow 2 Business Days for you to respond. If you do not respond within 2 Business Days, Vestir Studio may proceed to process the amount reasonably payable under the Hire Terms and Conditions using the authorised payment method, once the payment-authorisation process is operational.

If you dispute an amount in good faith, we will review the available evidence. Nothing in this process limits rights available under the Australian Consumer Law.

12. Refund processing

Where a refund is required, Vestir Studio will process it within a reasonable time using the original payment method unless you agree otherwise or that method is impracticable. Your financial institution may require additional processing time before the funds appear in your account.

Contact us

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Last updated: 22 September 2026.