Frequently Asked Questions
Practical answers for hiring, try-ons, delivery, returns, cleaning, cancellations and vouchers.
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Hiring from Vestir Studio
How long can I hire an item for?
Vestir Studio offers 3-day, 4-day and 8-day hires. Postal orders are available as 8-day hires only.
Can I book in advance?
Yes. Bookings can be made up to six months in advance.
Do you offer Australia-wide hire?
Yes. Vestir Studio offers postal hire within Australia, as well as local collection in Perth.
Can I hire accessories as well as dresses?
Yes. Selected bags, jackets, boleros, capes and other occasion accessories are available to hire alongside dresses.
Do I need to be over 18 to hire?
The person making the Booking must be at least 18 years old. A parent or legal guardian may make a Booking for someone under 18 and accepts responsibility for payment, care, condition and return of the hired Item. Vestir Studio may request reasonable identification to verify age, identity or collection authority.
Sizing & Try-Ons
Can I try dresses on before I book?
Yes. Perth customers can book a paid try-on appointment. Appointment lengths vary depending on how many dresses you would like to try.
What happens if I need to cancel or reschedule my try-on appointment?
If you give at least 48 hours notice, you may choose a refund or reschedule once. If you reschedule and then cancel or reschedule again, the appointment fee is forfeited. Cancellations or rescheduling with less than 48 hours notice, and no-shows, forfeit the appointment fee. A reminder is sent approximately 72 hours before the appointment.
What if my postal hire doesn't fit?
Vestir Studio does not offer a fit or change-of-mind return where the correct Item has been supplied. Please review the product measurements and fit information carefully before booking and contact us if you would like help choosing a size. This does not affect any rights you may have under Australian Consumer Law.
Can I swap my booking to another dress?
Yes, subject to availability and at least 48 hours notice. If the replacement costs more, you pay the difference. If it costs less, the difference is refunded.
Perth Collection & Returns
How does local collection work?
Your hire starts on the day you collect your Item. Collection is by a booked 10-minute appointment during the current opening hours shown on the website.
Where do I return my local hire?
Local hires must be returned by 12:00 noon on the final hire day to Full Steam Ahead Laundry Services, Shop 8/912 Albany Hwy, East Victoria Park WA 6102.
Can my hire finish on a Sunday?
No. A Vestir Studio Hire Period cannot end on a Sunday.
Postal Hire
How does postal hire work?
Postal orders are available as 8-day hires only. Day 1 is the day we aim to have your Item delivered. Vestir Studio dispatches postal hires by Australia Post Express by 11:00 am two business days before your selected Delivery Date, using a service that requires a signature on delivery.
When should I schedule delivery for my event?
We recommend selecting a Delivery Date 1-2 days before your event to allow a reasonable delivery buffer. If you choose delivery on the event date, you accept the increased risk that a carrier delay may prevent the Item arriving in time, subject to your rights under Australian Consumer Law.
How do I return a postal hire?
Use the prepaid Express Post satchel supplied with your hire. By 4:00 pm on the final day of your Hire Period, lodge the satchel either over the counter at an Australia Post outlet or in a yellow Express Post box. Keep your proof of lodgement or tracking information until Vestir Studio confirms receipt.
When is my postal return considered on time?
Your postal return is considered on time when it has been properly lodged by 4:00 pm on the final hire day using the supplied prepaid Express Post satchel.
What if there is a problem with my dress when it arrives?
Inspect your Item as soon as reasonably practicable after delivery. If the Item is incorrect, stained, damaged or has a material fault, contact Vestir Studio as soon as possible and preferably before wearing it. Photos are helpful so we can assess the issue quickly.
Cleaning & Care
Do I need to dry-clean my dress before returning it?
No. Standard professional cleaning is included in the hire price. Please do not clean the Item yourself unless Vestir Studio gives you written instructions.
What happens if the dress needs extra cleaning?
If additional professional cleaning is required because of matters such as fake tan, heavy makeup, oil, wax, excessive staining, odour or adhesive residue, you are responsible for the actual reasonable additional cleaning cost. Where applicable, this may be paid directly to the dry cleaner - Full Steam Ahead Laundry Services.
What happens if I accidentally damage an item?
Contact Vestir Studio as soon as possible. If the Item can be repaired, you may be responsible for the actual reasonable cost of assessment, cleaning or repair, supported by appropriate evidence such as photographs, a quote or invoice.
What if part of a garment is lost or damaged?
Missing or damaged detachable trims, straps, belts or similar components may be charged at the actual reasonable cost of repair or replacement. If the missing or damaged component makes the Item unhireable, the replacement provisions may apply.
Do I need to return the garment bag and hanger?
Yes. Garment bags, hangers and any reusable packaging supplied with the hire must be returned. Missing or damaged items may be charged at their actual reasonable replacement cost.
Late, Lost or Stolen Items
What happens if I return my hire late?
For local hires, an Item is late after 12:00 noon on the final hire day. For postal hires, it is late if it has not been properly lodged by 4:00 pm on the final hire day. The late fee is 10% of the late Item's listed RRP on the Vestir Studio website for each calendar day or part-day it remains late. Late fees stop once they reach the Item's full listed RRP. Vestir Studio may also recover reasonable and evidenced lost hire revenue directly caused by the late return for affected confirmed bookings.
When is an item treated as not returned?
An Item may be treated as not returned 10 calendar days after the Return Date, or earlier if you confirm in writing that it has been lost or stolen. Once cumulative late fees reach the Item's listed RRP, no further late-return fee accrues, although reasonable and evidenced lost hire revenue for affected subsequent confirmed Bookings may still be recoverable.
What happens if my item is stolen?
Contact Vestir Studio immediately. A police report or police event/reference number is required.
Vouchers & Store Credit
Can I use a purchased gift voucher over more than one hire?
Yes. Purchased dollar-value gift vouchers may be used across multiple Bookings until the balance is exhausted. Any remaining balance remains available during the voucher validity period.
Can I give my purchased gift voucher to someone else?
Yes. Purchased gift vouchers are transferable and giftable.
How do competition prize vouchers work?
Competition prize vouchers are valid for one hire only, up to the stated prize value. Any unused portion does not carry forward unless the applicable competition terms say otherwise.
How long does store credit last?
If Vestir Studio issues store credit, it is valid for 12 months from the date of issue. Store credit is non-transferable and is not redeemable for cash except where required by law.
Additional Charges
What happens if Vestir Studio believes an additional amount is payable?
Vestir Studio will provide an itemised notice and reasonable supporting evidence. You have 2 Business Days to respond. If you do not respond within that period, Vestir Studio may proceed to process the amount reasonably payable under the Terms using the authorised payment method. The detailed card-authorisation process will be confirmed before this FAQ is published.
This FAQ is a plain-English guide only. Vestir Studio Hire Terms and Conditions apply to all Bookings and prevail if there is any inconsistency.